Terms and Conditions

Welcome to Mylor & Mawes Ltd


Welcome to the website of Mylor & Mawes Ltd. These Terms and Conditions apply to your use of our website and any interactions conducted through it. By accessing or engaging with our website, you agree to be legally bound by these terms. These Terms and Conditions do not affect your statutory rights.


If you have any questions about these terms, please contact us in writing or by email using the contact details provided below.


Company Details

  • Company Name: Mylor & Mawes Ltd
  • Company Registration Number: 07788756
  • VAT Registration Number: 123182840
  • Registered Address: 29–33 Fisherton Street, Salisbury, Wiltshire, SP2 7SU
  • Email: info@mylorandmawes.com
  • Website: www.mylorandmawes.com



Ordering and Contract Formation

While our website does not facilitate online purchases, we may engage with customers to provide quotes or reserve stock via enquiry. A contract is only formed once payment is received and the order is confirmed in writing.


Special Orders

Products that are custom-made to your specifications (e.g., fabric choices, size) are considered ‘Made to Order’ and are non-refundable unless defective. These terms will be clearly outlined during your order process.


Pricing and Payment

Prices quoted include VAT unless otherwise stated. We reserve the right to adjust prices in line with changes to VAT or supplier costs. All payments are to be made in full before delivery.


Delivery

We will provide estimated delivery timelines at the time of order. While we aim to meet these estimates, they are not guaranteed. Mylor & Mawes Ltd is not liable for any delay beyond our reasonable control.

Customers must ensure safe access for delivery. If access is unsafe or restricted, we may reschedule delivery and apply additional charges.


Returns and Cancellations

You may cancel a stock order before dispatch. For Made to Order items, cancellations may not be accepted once production has begun. Any returns must be authorised and goods returned in original condition.

Due to hygiene reasons, mattresses and mattress toppers cannot be returned once unsealed unless faulty.


Faulty or Damaged Goods

Any goods found to be faulty or damaged on delivery must be reported within 48 hours by email. We will inspect and, if appropriate, repair or replace the item. Do not attempt repairs yourself.


Ownership and Risk

Ownership passes only when payment is received in full. Risk passes on delivery. Customers are responsible for the safekeeping of goods awaiting collection or exchange.


Force Majeure

We are not liable for failure to fulfill obligations due to events beyond our control, such as natural disasters, wars, or government action.


Jurisdiction

These terms are governed by English law. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.


Disclaimer

We strive to maintain accurate website information but cannot guarantee error-free content. We reserve the right to change pricing, products, or terms without notice.


Contact Us

For any questions, complaints, or to exercise your cancellation rights, please contact:


Mylor & Mawes Ltd
29–33 Fisherton Street
Salisbury, Wiltshire, SP2 7SU


Email: info@mylorandmawes.com



Please review these Terms and Conditions regularly. Continued use of our website implies your acceptance of any changes made.